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Online Dental Appointment Scheduling Software
D4E is a Canadian online appointment scheduling software designed specifically for dentists. This custom-built solution helps automate the entire process of booking and managing dental appointments while ensuring HIPAA compliance. Patients can schedule appointments at nearby D4E clinics anytime, anywhere. This complete platform includes native mobile apps for Android, iOS, and iPad devices, as well as a powerful web-based admin panel for dentists and clinic staff.
Client’s Requirement
Our client is a renowned dentist from the Greater Toronto Area, Canada. He started a dental clinic that was opened in a special ceremony by the Premier of Ontario, Doug Ford. As a founding member of Dentistry for Everyone, our client and his team are committed to changing traditional perceptions of dental care, often associated with high costs, discomfort, and anxiety.
With technology, our client wants to make dental services easy to access from registration to dental visits. Our client’s mission is to offer dental services with 30% less than the dental fee guide and complete control over appointment scheduling, treatment options, and budget management. This approach reflects our client and his team’s dedication to modernizing dental care and enhancing patient experiences.
Challenges Our Client Wanted to Address
Our client was using an outdated software solution that lacked centralization and ease of management for dental treatment services.
The client wanted to digitalize the entire process – from patient registration to dental treatment, appointment booking, maintaining patient records, and managing dental clinic franchises.
The primary objectives of the client were to:
- Develop a permissions-based system accessible via iPad for authorized dentists.
- Ensure HIPAA compliance with robust security measures.
- Deliver a scalable, secure, and integrated solution across Android, iOS, iPad, and web platforms.
To meet these requirements, our client was looking to develop a modern, convenient, and easy-to-use full-stack digital solution that includes an app for iOS and Android users, an iPad for doctors, and a web admin panel for complete control.
Solution We Developed for Our Client
Once understanding the requirements of the client, we provided a complete roadmap of development. Upon approval, we assembled a dedicated team for this dentist appointment scheduling software development.
Web Application
- Developed an intuitive front-end using ReactJS for optimal performance and scalability.
- Developed a back-end system using RoR integrated with a PostgreSQL database for managing patient records and appointment scheduling at the dental clinic.
iPad Application
- Built with Swift, the iPad app provides a dedicated portal for doctors to view schedules, patient records, and manage appointments.
- Integrates with clinic management systems for a unified, up-to-date view across the practice.
Mobile Applications
- Built an Android version using Kotlin and Google Firebase for real-time data sync.
- Developed an iOS app using Swift and SQLite with Apple Push Notifications services.
- Both mobile apps enable core scheduling functionality alongside native device capabilities for a streamlined user experience.
Key Features of the Online Dental Scheduling Software for Patients
Live Chat
Communicate with the dental team of D4E in real time using the live chat feature. This feature allows patients to get quick answers to questions and receive immediate support.
Schedule Appointments
Schedule a dental appointment with just a few taps. For scheduling appointments, patients are required to choose the preferred date, time, and dentist, and get instant confirmation for dental treatment.
View Appointment
View upcoming dental appointments with information including the date, time, and location. This allows patients to stay informed and never miss an appointment again.
Make Payment
This feature allows patients to make payments for dental appointments via credit cards, debit cards, online, or Stripe. Get a hassle-free and secure payment experience with no need for physical transactions.
Automatic Reminders
Get real-time notifications about your dental appointments with information like appointment reminders, confirmations, and rescheduling alerts. Patients stay in the loop and on top of your dental care.
Treatment Information
This feature allows patients to access medical history and booking details. Patients can have complete information about their treatment, care, and treatment expenses.
Key Features of the Online Dental Scheduling Software for Doctors
Schedule Appointments
Allows doctors to view the calendar with complete details of all upcoming, rescheduled, canceled, completed, and missed appointments.
Manage Family
This feature allows doctors to add new patients, and access existing patient profiles with upcoming appointments and full medical history.
Billing
Generate treatment invoices, view outstanding bills, and update billing details and payment information of the patients.
Upload Documents
Upload and access patient files including credit approvals, financial docs, medical records, personal info, treatment plans, and consent letters.
Treatment Plans
Create customized patient procedure plans, book patient appointments online, and add comprehensive treatment details.
Apply Filters
This feature allows doctors to view specific patient information about their franchise, outlines, earnings, and treatment plans.
Key Features of the Online Dental Scheduling Software for Admin
Dashboard
View and manage patient appointments, access earning reports, select and monitor franchises or outlets, and check doctors’ appointment schedules in one centralized location.
Manage Family
Organize and manage patient information based on family groupings for easy access and streamlined communication.
Billing
Handle all aspects of patient billing, including invoicing, payment processing, and insurance claims, in one comprehensive system.
Upload Documents
This feature allows the admin to store, access, and manage patient documents in a digital format. Medical records, X-rays, insurance, patient treatment plans, BWs, and FMXs.
Treatment Plans
Create, modify, and track patient treatment plans of patients, including scheduled procedures and progress notes. This allows admin or doctors to have access to treatment plans of patients.
Earnings Reports
Generate detailed reports on dental practice earnings, including revenue, expenses, and outstanding balances. This feature allows the admin to get details for easy financial tracking and analysis.
Franchise Management
Centralized management of multiple franchises, doctors, assistants, and procedures via a unified platform for scheduling, staff allocation, and operational oversight.
Manage CMS
Update and maintain the content management system, including website content and patient communication templates of the D4E website.
Apply Filters
The D4E admin panel allows filtering of overall details of patients, franchises, doctors, and outlets. View specific patient info, family, documents, earnings, and treatment plans per franchise/outlet.
Technology Stack
Front-end development
React.jsBack-end development
Ruby on Rails (RoR)
MySQL
FirebaseThird-party
Stripe
Kotlin
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