How to Make a Food Delivery App like GrubHub and Postmates? (Features, Cost Estimation, and Business Tips)

Are you wondering about food ordering app development but not sure of how you should go about it? With the advent of online food apps like Uber Eats, GrubHub, Just Eat, Seamless, the traditional restaurant dine-ins have turned to delivery apps. The sole purpose of food delivery app development is to provide consumers with timely and “at their doors” ready-to-eat food of all stripes.

If you are thinking about certain questions like:

We at Space-O Technologies Canada, with the help of our food ordering app experts, have prepared this blog giving the answers to all your how’s, why’s, when’s, what if’s. Let’s dive into it!

What is a Food Delivery App?

A food delivery app is a mobile app that allows clients to use their smartphone or tablet computer to place a food order from all of the partner restaurants in a city.

Food delivery apps are the latest craze, from restaurant owners making their own food ordering app for you to supply food services while sitting on your couch. Apps like Ubereats, Zomato, Doordash, Food Panda, and Swiggy act as a food delivery platform for restaurants and users to collaborate.

Why Invest in Food Delivery App Development?

People don’t have time to go to restaurants. Yet, the food delivery industry is booming. Because they have developed apps that deliver food, right at the customer’s doorstep. People are enjoying delicious meals in the comfort of their homes, without having to dress up and go to restaurants.

In fact, GrubHub claimed to have around 19.9 million active users and 115,000 associated restaurants in Q1 2019. While SkipTheDishes is the most prominent food delivery app in Canada having associated with over 16000 restaurants.

These are not empty words, you may take a look at how the online food delivery segment has fared in the market globally.

Online Food Ordering Statistics

  • According to Statista, in 2021, revenue in the Online Food Delivery segment amounts to US$151,526 million.
  • This is expected to show a growth rate of 9.9% per year, resulting in a market volume of US$182,327m by 2024.
  • Of the total online food delivery revenue, the Platform-to-Consumer Delivery segment has the largest part with a market volume of US$79,608 million in 2019.
  • This is expected to increase to US$96,864 million by 2024.
  • The Restaurant-to-Consumer Delivery segment amounts to US$71,918 million in 2021, expected to increase to US$85,463 million by 2024.

Therefore, by investing in an app for ordering food, you will get a wide potential customer base.

Now, would you like to understand the basic app structure along with its key features and functionalities? Let’s have a look at it.

How Does On-Demand Food Delivery App Work?

It is essential to know that there is not just a single app, in fact, there are 3 food ordering apps with different functionality and features to make the food delivery process seamless.

Customer App: The customer app is the one that will be installed by your customer base. This app should be user-friendly and help them compare different restaurants and offers.

  • Customer sign in and register the profile with a delivery address
  • App users browse the food menu on the app
  • Upon selecting the preferred food, the user places an order
  • The user makes the final payment once the order is confirmed
  • User track the delivery, time, and location
  • Upon receiving the final order, the user may choose to review the food and service

Restaurant App/Admin Panel: A restaurant owner with the help of the admin panel controls and manages the delivery orders with this web-based platform.

  • The restaurant list the food and menu along with prices on the app
  • They receive an order and confirm or reject it
  • The restaurant assign the staff to prepare the order upon confirmation
  • While preparing the food, the restaurant view nearby delivery boys and assign the food to delivery
  • The restaurant can also check the history of completed deliveries
  • Finally, pay the delivery boy and manage the operations

Delivery Driver App: The delivery personnel manages the pick-up and drop-off of orders with this app.

  • Delivery boy will register a profile on the app with complete details
  • Delivery boy receive an order and accept or reject based on their convenience
  • Upon acceptance, the delivery boy view delivery tasks details
  • They will navigate the map and the app will show the route suggestions to deliver the order to an accurate location
  • Deliver the order and receive tips
  • Mark the ‘complete order’ on the app
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Key Features of Food Delivery Apps like GrubHub and SkipTheDishes

Ingredients for customer app

food delivery app development

  • Search: The customers should be able to search and compare different restaurants, offers, cuisines with the food ordering app solutions. They should be able to search by location, cuisine, price, ratings, review, restaurant names as per their convenience.
  • Order: Ordering food with uber for food apps must be easy. This feature should enable customers to add and remove items from the cart. They should also be able to cancel or reorder as and when they wish.
  • Favorites: The customers should be allowed to mark and save their favorite dishes and eateries so that they don’t have to search all over again. This makes reordering or ordering something previously out of stock very easy.
  • Real-time Tracking: Using GPS navigation or tracking system integrated into a food delivery app like Ubereats, customers should be able to keep a track of their order, from order preparation to shipment and delivery at the doorstep.
  • Coupons: All top food delivery apps have this feature to attract and retain a loyal customer base. Customers prefer to save money with discounts and that is why this feature is a must in your food delivery food app.
  • In-app Chat: Customers might have some tips or queries/disputes that they need to discuss with the delivery personnel. This is why it is necessary to have the contact details of the driver as well as the in-app chat option in an app to deliver food during food delivery app development.
  • Payment Details: While developing an online food ordering system or delivery system, making payments easy, fast and secure is really important. You could have integrated payment gateways like cards, e-wallets, net banking, or COD as an option to pay bills.

Some Recommended Features

Our food delivery app developers recommend these features for the customer app:

  • Schedule Delivery: This unique feature is from the Postmates app. The customers can schedule their delivery at their convenience. They may order their dinner to be delivered at 7:00 pm while they are in their office at 2 pm.
  • Pick Up: The pick-up option is fairly common in most Uber-like apps for food delivery. This feature waives off the delivery fee and the customer can order online and then pick up the food by himself.
  • Dine-in: Dine-in was recently introduced by the UberEats app. With this feature, a customer can order online, skip the waiting lines, delivery fees and come to sit in the restaurant and eat.

Ingredients for restaurant app/admin panel

food delivery app development

  • Manage Content/Details: The restaurant owners need to manage the name, contact, and address of their restaurants. They also need to edit pictures, menus, prices, offers, etc.
  • Manage Orders: The restaurant receives an order with the details like order location, item name, payment, and time of delivery. The admin then manages orders according to priority and schedules with this feature.
  • Manage Deliveries: As soon as an order is prepared, it is assigned to the delivery personnel. With this feature, the admin keeps a track of the real-time location of the delivery personnel from the time he leaves the restaurant until he delivers the order.

Ingredients for drivers app

food delivery app development

  • Registration: A delivery person should be easily able to register himself with this feature. Signing up using a simple username and password and verifying with Apple, Google, or some social media account is considered.
  • Manage Deliveries: The delivery personnel for food businesses should receive orders in a timely way. He could then decide which orders to accept, reject or prioritize. Using this feature he can keep a track of all his deliveries.
  • Status Update: The delivery personnel should receive updates if there are any changes in the order location, the order gets canceled, or any other change. He should be able to update the customer and the admin about the pick-up and drop-off of every order.
  • In-app Chat: This feature is a must as the courier or food delivery person could have queries regarding customer location or tips. A driver app should have an in-app chat option so that he could contact the customer directly.

After knowing the intricate features for your delivering food app, you might be interested in knowing the approximate cost to develop the delivery app. Being a leading custom software development company our senior app consultant has developed a simple formula to calculate your food delivery app development charges.

Technology Used to Build Food Delivery App

Using the appropriate technologies plays a contributing role in making successful food apps. So, we, as an on-demand delivery app development company, have mentioned the tech stack here to go forward with the food delivery app development for your food delivery startup.

Tech Stack
Programming Languages
  • Objective C
  • Swift
  • Java
  • Kotlin
IDE
  • Xcode
  • Android Studio
Cloud Storage
  • Amazon S3
Database
  • Mongo DB
  • Redis
Utilities
  • Google Analytics
  • Mixpanel
  • Visual Website Optimizer
Analytics
  • Mixpanel
  • Google Analytics
  • Keen.io
Email
  • Gmail
  • AWS
  • SendGrid
Deployment platforms
  • Cloud
  • iOS
  • Android

How Much Does it Cost to Develop an On-demand Food Delivery App?

Every app is unique and the cost to build each app is different. Features, functionalities, platforms, time to build, and many other factors affect the cost.

To get an estimate of food delivery app development expense, you need to apply a simple formula:

Estimated Development Hours x Developer’s Hourly Cost = Total Mobile App Development Cost

Food Delivery App Development Cost And Timeline

Here is an estimated timeline that will help you calculate the cost approximately

DeliverablesEstimated Man Hours
DevelopmentGraphics DesignQC/TestingProject ManagementTOTAL
I) Native iOS (iPhone) Application for Customers162262316228
II) Native Android (Smartphone) Application for Customers162262316228
III) Native iOS (iPhone) Application for Delivery Provider104141510143
IV) Native Android (Smartphone) Application for Delivery providers104141510143
V) Web Application for ‘Store owners’161202316206
VI) Back End & Web Services Development1742517216
Note: If you provide the graphic design yourself, exclude the estimated hours for it.
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Just investing in online food delivery services is not enough. You should also know how you can make the most of it. Here are some tips from our expert business analysts.

Food Delivery Business Tips

  1. Develop Food Delivery App

    If you already have a restaurant or a cafe and deliver food on-demand via phone calls or website, an app will make the process faster or less cumbersome for your target audience. In fact, you could convert your online food ordering website into a mobile app or web app.

  2. Conduct Market Research

    You need your app to be an MVP, which means it should be a Minimum Viable Product. This can be assured when you do thorough market research as well as evaluate your own food business.

    You need to keep an eye on new trends, challenges faced by the industry, and decide which food delivery business model is the most suitable for you.

  3. Provide Affordable Service

    You could provide cheaper service as compared to food delivery giants as they invest a lot in marketing but you could start with your existing customers and become a food delivery hub in your area then slowly grow out to be the big game. You could also sell it to or merge with a bigger company or local restaurants, which is profitable for both.

  4. Keep Reviews and Ratings Separate

    It is advisable to keep the reviews and ratings for the food and meal delivery services separate. This is because it is possible that the food was great but there were issues with delivery, bringing the entire rating down.>

  5. Expand Services

    You could diversify your delivery services just like Postmates did. It is an Uber business model for food, alcohol, and grocery delivery. This way, you could make your on-demand delivery app like Uber Eats, Uber for alcohol delivery, and Uber for groceries, all in one platform.

  6. Be Unique

    You need to make sure that your food delivery app like GrubHub is not an exact GrubHub clone. It must stand out in the crowd of other food delivery apps. You need to find your own USP and make it the best app to order online for your target audience.

For successful food delivery mobile app development, you will have to closely identify your competitors. Herein we have curated the best delivery apps of 2021.

Best Food Delivery Apps in 2021

Name Of The AppFeaturesPlay Store LinkApp Store Link
SkipTheDishes
  • Search filter (even by delivery charge starting from $0)
  • Real-time tracking
  • Save addresses for quick service
  • Re-order favorite items
  • Push notifications
Play storeApp store
Tim Hortons
  • Ordering and re-ordering favorite items
  • Tims rewards for loyal customers
  • Customize recipes and save favorites
Play storeApp store
DoorDash
  • Order and group orders are made easily
  • Schedule delivery according to preferred timings
  • Real-time tracking of order
Play storeApp store
Foodora
  • Search the best restaurants in the town
  • Choose your favorite dishes
  • Pick-up or get it delivered
  • Schedule your order
  • Navigation and directions
Play storeApp store
Little Caesars
  • Store locator that automatically detects the closest store
  • “Custom pizza builder” to get tailor-made pizzas
  • Order scheduling that lets users schedule up to 6 days in advance
  • Save favorites for quick ordering
Play storeApp store
  1. SkipTheDishes

    SkipTheDishes app was launched in 2012 in Winnipeg, Manitoba, Canada by a pair of brothers- Josh and Chris Simair. It was launched for Canadian cities but later expanded to the US and other countries. It was joined by the third brother in 2014.

    In December 2016, SkipTheDishes was acquired by Just Eat for $200M but still functions with the same brand name. Over 16000 restaurants are associated with SkipTheDishes worldwide. Over 2000 employees and delivery executives of this company are working to make it one of the top Canadian food delivery apps. The app has received total funding of CA$8.5M according to Crunchbase.

    Pros & Cons:

    ProsCons
    • Easy-payment
    • Wide variety of restaurants and cuisines to search from
    • Random time estimates
    • Inaccurate tracking
    • Poor customer support
  2. Tim Hortons

    Tim Hortons restaurant is a household name in Canada. It was founded in 1964 and has now expanded to more than 4500 locations. They have always served scrumptious doughnuts and coffee since the time of inception. It was 2017 when they decided to go digital with an online food ordering system and restaurant app by the same name.

    The customers can easily order through the Tim Hortons website or mobile iOS and Android apps. They can pay for their orders online with credit cards, debit cards, or have an option of COD. This app has made it easier for the customers to get their favorite coffee and donuts at their convenience.

    Pros & Cons:

    ProsCons
    • Safe and secure payment integration
    • Cut the line in the restaurant or at the drive-thru
    • Customized recipes
    • App freezes
    • Android app is inconvenient to use
    • Not user-friendly
  3. DoorDash

    DoorDash is San Francisco-based on-demand app to deliver food. It was launched in 2013 in San Francisco, California, United States. They now have over 6900 employees and delivery executives that make food delivery as breezy as possible. It has collaborated with over 340,000 selection of stores across the US and Canada.

    It is one of the best food delivery apps in Canada serving the cities of Toronto, Vancouver, Winnipeg, Ottawa among others. According to Crunchbase, It has received total funding of $2.1B. The company is currently worth more than $13 billion and is the largest third-party delivery service in the world, surpassing Grubhub in 2019.

    Pros & Cons:

    ProsCons
    • User-friendly
    • Easy and fast payments
    • No minimum order limit
    • Card verification issue
    • Order cancellation issues
    • Card scanner feature doesn’t work
    • App freezes
  4. Foodora

    This food delivery startup is originally based in Germany and was founded in 2014. It was launched under the name of Volo GmbH in Munich in February 2014. It was relocated to Berlin when Rocket Internet acquired 100% of the company in April 2015.

    Later it expanded into the Candian market by acquiring Hurrier in Toronto. Foodora has now partnered with over 9000 restaurants in several countries globally. It is among the top food delivery apps in Canada and serves in the cities of Calgary, Quebec, Toronto, Vancouver, Edmonton, and Ottawa.

    Pros & Cons:

    ProsCons
    • Users choose when, where and how to eat
    • Promo codes
    • Limited restaurants
    • Buggy map service
    • Inaccurate time estimates
  5. Little Caesars

    Little Caesars was established in 1959 Garden City, Michigan, United States and is definitely one of the most famous pizza places of all time. The app is on our list because it was launched in 2018 but is already considered among the best food delivery apps.

    Little Caesars has introduced its award-winning Pizza Portal pickup in nearly all Canadian stores. Pizza Portal pickup is the first heated, station in the restaurant industry. This app also has a unique functionality of TouchID/ Fingerprint and FaceID login. This makes the app much more secure to use.

    Pros & Cons:

    ProsCons
    • Custom pizzas
    • Self-service mobile order pickup
    • Issues while checking out
    • Errors in location detection
    • Log-in issues
image

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4 Features to Achieve Ethical Online Ordering During Coronavirus Pandemic

food ordering app

  1. Contactless Drop-Offs

    To meet the safety measures and to avoid mishaps, you being food ordering or food delivery startups, should have this feature. People are getting more cautious about hygiene and in-person contact, thus, you can carry out your deliveries with such options. And leave the package at their doorsteps or on their vehicles to avoid contact.

  2. Eliminating Delivery Charges

    To encourage online purchases and continue practicing social distancing, you should eliminate your service fees. You can also urge your customers to tip your delivery guy, the same amount which they used to pay the delivery fee or charges.

  3. Scheduled Meal Kit

    If you want an engaging app during the flu season, then, to meet the demand-supply food chains, you should prepare some meal kits with basic necessities that people can immediately buy without going through individual categories. This will also help you manage your inventories well in advance and will result in timely customer satisfaction.

  4. Check the Packaging

    Allow your delivery guy to check the order history when he goes to pick the order. Such a tactic of cross-checking will meet the end user’s requirement and they will also rely on your services for accurate order deliveries. For this, you can also integrate an in-app camera, so that the delivery guy can send a photo of their respective package and address the users for picking up and checking the parcel.

FAQs

  1. How to make a food delivery app?

    Here are 6 simple steps to develop a food delivery app:

    • Carry out complete market research
    • Research about competitors and develop a strategy
    • Decide on which features you want to integrate into your app
    • Hire experienced app developers
    • Deploy your app on app stores
    • Advertise your app solutions on appropriate platforms
    • Prepare monetization strategies and payment methods
  2. How much does it cost to build a food delivery app?

    Food delivery app development expense depends on three main factors:

    • Number and complexity of the app features
    • The time taken to integrate features
    • Developer’s hourly rate

    If the number and complexity of features are more, then the cost of food ordering app development will be more. A simple formula can help you with this calculation.

    Development time x Cost per hour = Total app development cost

  3. What is the best app for food delivery?

    Some of the best food delivery service apps:

    • DoorDash
    • GrubHub
    • Instacart
    • Postmates
    • Uber Eats
    • Little Caesars
    • Seamless
    • goPuff
    • Delivery.com
  4. How does a food delivery app work?

    The food delivery solution works in 4 simple steps:

    • A customer places a food order from a wide variety of dishes on the menu on your food ordering app.
    • The order is instantly pushed to your smartphone or tablet where you can review it via the admin app/ restaurant.
    • The delivery personnel is informed on the delivery app about the pickup and delivery details.
    • After the food is prepared, the delivery boy picks it up and delivers it to the concerned customer.

Conclusion

During food delivery app development, it is necessary that you know which food delivery market niche you want to target, what challenges you will face, and how you plan to face them.

A food delivery app should provide freedom of choice to the consumer, it should fit into the consumer’s schedule, should be user-friendly, and work excellently for restaurant business owners.

If you need an app that lives up to all and much more, Space-O will come to your aid. As a leading mobile app development agency, we develop and deploy smartphone mobile apps for iOS, Android, and Web platforms for years. We also specialize in developing mobile and web-based IT solutions for the food and beverage industry.

If you have any doubts or queries to develop food delivery software, food delivery logistics, on-demand delivery apps, restaurant app developers, food ordering apps for restaurants, feel free to contact us.

You could also choose to consult our technical expert about food delivery application development cost, timeline, and process. You could get a 30-min free consultation by just filling the contact form below.

Author Bio
Rakesh Patel
Rakesh Patel
Designation: Co-founder and CEO of Space-O Technologies

Mr. Rakesh Patel is a Founder and CEO of Space-O Canada. He has 28 years of IT experience in business strategies, operations & information technology. He has expertise in various aspects of business like project planning, sales, and marketing, and has successfully defined flawless business models for the clients. A techie by mind and a writer at heart, he has authored two books – Enterprise Mobility: Strategy & Solutions and A Guide To Open311.